I paid but I'm not upgraded

Stay calm, your money is not lost. Activation normally happens within moments of payment, but occasionally it trails behind by a few minutes.

1. 1Wait five minutes without paying again.
2. 2Reload the Billing page in your dashboard, status refreshes when the page loads.
3. 3Check the wallet notification on your phone: did the approval definitely go through, and was it for the full amount?
4. 4Paid with a 62-prefix eDahab number? Those payments complete on eDahab's web page rather than the pop-up and can take a little longer to confirm.
5. 5Still not active after fifteen minutes? Message us with the mobile number or PayPal email you paid from, the amount, and the time.

When you include the payment details, tracing usually takes minutes and we upgrade you by hand if needed.